Public Sector Innovation and Diffusion Processes – Preliminary Results of a Qualitative Study in Japan

Electronic Government (eGovernment) and New Public Management (NPM) have been subject to numerous innovation studies. However, the question of how such singe-organisational innovations diffuse throughout the public sector still remains unanswered. Here, we analyse public sector innovations and identify politico-administrative system dynamics shaping the processes of their emergence and diffusion. By means of expert interviews in Japan, we seek to elaborate our argument that system dynamics, such as recent efforts to decentralise and localise governance, have significant impact on how innovations and the diffusion of innovations take place. This research-in-progress paper contains preliminary results

The Age-Divide in Private Internet Usage: A Quantitative Study of Technology Acceptance

In today’s information society internet usage and e-literacy become more and more important. However, inequalities in internet usage of different social groups become and stay observable. Here, especially elderly citizens, with an increasing share of population in western societies, are often included from benefits related to information technology and internet usage. One important aspect of local governments’ policy is to bridge this so-called digital divide. However, up to now a thorough understanding of potential factors influencing private internet usage is not provided by the literature. Hence, this paper aims at identifying important influencing factors in order to explain senior citizens’ private internet use. Thus, we develop a model based on the Unified Theory of Acceptance and Use of Technology and digital divide research which is tested against comprehensive survey data (n=192). The combined model is able to explain more than 70% of the variation of private internet use. Major implications for future research and e-Inclusion practice are discussed

The MATH of Internet Adoption: Comparing Different Age-Groups

Modern societies share two common trends: First, elderly peopleform a strongly growing group in the population (societal aging)and, second, the importance of information and communicationtechnology is growing rapidly. However, the elderly are oftenexcluded from benefiting from IT-enabled service delivery: Anage-related digital divide exists. Current research lacksunderstanding what reasons prevent elderly to use the internet.Therefore, this paper examines the intention to use the internet ina private manner among the elderly. For higher explanatory powerwe also included two other age-groups (G1: \u3c40; G2: 40-59;G3: \u3e59). Here, we build a survey instrument based on the Modelof Acceptance of Technology in Households (MATH) and test themodel against comprehensive survey data (n=501). We find outthat MATH is able to explain between 42% and 81% of thevariance in private internet usage intention. Moreover, severaldifferences in driver for usage intention exist, e.g. was theimportance of applications for fun much higher in the first agegroup than among the other. Potentially fruitful avenues for futureresearch are discussed

Collaborative Business Process Management: Exploring Themes, Achievements, and Perspectives

Under labels such as global value chains, global production networks, interconnected firms, or outsourcing cross-boundary business processes have gained significant attention in practice and research. However, only little research has yet systematically examined the implications of crossboundary business processes for Business Process Management (BPM). These cross-boundary business processes together with the drivers of collaboration and network management as well as governance form one of the key challenges for today’s BPM research. In this study we thus systematically review literature and seek to answer whether BPM research in Information Systems (IS) has yet embraced and explored the concept of collaboration. We find that collaborative BPM is a growing trend in IS research, but that there still exist significant research gaps. Therefore, we propose a research agenda that points at potentially fruitful directions for future research

How Do We Progress? An Exploration of Alternate Explanations for BPM Capability Development

Business process management (BPM) is a topic that has received immense attention in information systems research and practice. While the existing literature comprehensively covers BPM methods, techniques, and tools, the development of BPM capability in organizations remains under-researched. Existing studies mainly present maturity models with generic sequences of distinct stages that provide a rather simplistic perspective on BPM capability progress. Taking a process theory view and drawing from organizational change literature, we elaborate on alternate templates for explaining BPM capability development. By revisiting two case studies on BPM capability development, we analyze the explanatory power of four basic theories of capability development and thus advance existing approaches to explain BPM capability progress. Our analysis shows the general applicability of these theories and points to particular advantages, disadvantages, and application conditions. Using the four basic theories as alternate templates, we also offer a much more-detailed explanation of the mechanisms behind the episodes of BPM capability progress that we observed in the two case studies. In particular, the different theoretical templates allow one to better understand the influence of internal and external contexts on BPM capability progress

The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning

Immersive virtual reality (iVR) is becoming increasingly popular for learning. But how such learning applications are designed is crucial and determines their success. Designing suitable feedback mechanisms in a learning environment manifests through gamification elements. Nevertheless, previous research has shown that the effect of gamification is ambiguous and depends on several aspects. The setting in which the gamification is used can affect the learner\u27s perception of the feedback and, in turn, their motivation. Since learning systems are usually aimed at increasing the user’s learning performance but also their inherent enjoyment of learning, investigating effects on the user’s intrinsic motivation is essential. This study proposes a research model, and an experimental approach is outlined in order to examine how situational factors influence the effect of gamification on intrinsic motivation and learning performance in iVR learning environments

Show Your Face! Investigating the Relationship Between Human Faces and Music’s Success

Streaming services are becoming the primary source for media consumption. Particularly platforms like SoundCloud, where users can disseminate user-generated content (UGC), are gaining relevance. To shed light into the drivers which positively influence the number of listeners, we draw from marketing literature related to depictions of people, which suggests that human faces can contribute to a higher degree of brand liking or brand identification. Thereupon, we propose a hypothesis which suggests that human faces on cover arts likewise generate more plays. We follow a data science approach using 1754 observations from SoundCloud and apply Google’s facial recognition API (Vision AI) to examine the impact of human faces on music’s success. We provide initial evidence that tracks with a human-face cover art yield in a higher number of plays compared to tracks with a cover art without a human face

Investigating Ethical Design Requirements for Digitalized Healthcare Support: The Case of Ambulatory Physiotherapeutic Assistance Systems

Due to the advent of digitalized healthcare services and de-centralized structures, the tele-medical support of therapeutic treatments is increasingly in the focus of researchers and practitioners. Here, systems offering an interface between patients and physicians emerge as a fruitful way to reduce clinical visits and, thus, increase patient satisfaction and health. Yet, research on requirements for such systems has largely focused on patients who are not able to fully grasp the issues associated with such technologies due to their novelty and the changes they entail. With this study, inspired by the Responsible Innovation framework, we investigate the case of an ambulatory physiotherapeutic assistance system. We conducted four focus group workshops involving experts from different domains in order to integrate multiple stakeholder perspectives and thereby explore system design requirements. Our findings indicate that patient autonomy, security, privacy, competence and socio-cultural aspects contain relevant technological implications, each involving multiple design requirements